Contact Us
We're here to help with any questions or issues you may have
Email Support
For all inquiries, bug reports, and feature requests. We typically respond within 24-48 hours during weekdays. For urgent issues, please mention "URGENT" in your subject line.
đź’ˇ Tip: Include as much detail as possible
When reporting a bug or issue, please include: your browser version (for Chrome Extension), device model (for Mobile App), steps to reproduce, and any error messages you see. Screenshots are always helpful!
Common Issues & Solutions
Extension not working on YouTube
Try refreshing the page or reinstalling the extension from the Chrome Web Store
Video processing failed
Make sure the video has captions enabled. Private videos and live streams are not supported
Credits not updating
Credits reset daily at midnight UTC. If you're still having issues, contact us
Mobile app crashes
Try updating to the latest version from App Store or Google Play